Carrier Customer Service Support

Job Position:

Carrier Customer Service Support

Category:

Support

Status:

Opened

PREMIUM SERVICE INC

is looking for a Carrier Customer Service Support Representative to join our team. In this role, you will keeps every load on track after it is booked. You will check in with drivers and dispatchers, track shipments, update customers, and solve problems before they become service failures.
Key Responsibilities
Monitor active loads in MacroPoint and the TMS from dispatch through deliver
Complete check calls with drivers and dispatchers at pickup, in transit, and delivery
Send proactive status updates to customers, shippers, and consignees by email or portal
Report delays, breakdowns, or appointment changes right away to the US team and the customer
Schedule and confirm pickup and delivery appointments
Collect proof of delivery (POD), bills of lading, and lumper or accessorial receipts
Submit completed load paperwork so carriers can be paid through Triumph on time
Answer carrier questions about payment status, paperwork, and load details
Required Qualifications
One or more years of experience in customer service, logistics coordination, or a call cente
Strong spoken and written English with a professional, friendly tone
Able to stay calm and solve problems under time pressure
Organized and accurate with data entry and documentation
Comfortable working US Central Time business hours
Preferred Qualifications
Experience with load tracking tools such as MacroPoint or Trucker Tools
Knowledge of US trucking paperwork such as BOLs, PODs, and rate confirmations
How Success Is Measured
Tracking compliance and check call completion
Customer update timeliness
POD collection time after delivery
Organized and accurate with data entry and documentation
Issues escalated within the required timeframe
Tools You Will Use
Rose Rocket (TMS), Highway (carrier vetting), MacroPoint (load tracking), HubSpot (CRM), DAT and Truckstop load boards, email, phone, and Microsoft Office or Google Workspace.
WHAT WE OFFER
Excellent Growth and Advancement Opportunities
Positive International Work
Additional Private Health Insurance
Competitive Pay Range: Your pay will be determined by your skill level and experience, ensuring that your hard work and dedication are rewarded
Apply Now

Qualified candidates, please send your resume to: hr@premiumserviceinc.mk

Only selected candidates will be contacted.

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At Premium Service Inc, we work collaboratively to provide outstanding services such as human workforce solutions including dispatch, trucking, payroll services.

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Main Office

bul. Kliment Ohridski bb, 2400 Strumica, N.Macedonia

biljanat@premiumserviceinc.mk
+ 389 75 299 900

Contact

Office Radovish

Sveti Spaso Radovishki 164,
2420 Radovish,
N.Macedonia 

biljanat@premiumserviceinc.mk
+ 389 75 299 900

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